A grievance is any concern, complaint or issue you have regarding:
- Care or treatment
- Interactions with staff
- Access to services or facilities
- Privacy or Confidentiality of your personal health information
You may submit a grievance through any of these methods:
In Person
By Mail:
Send a letter to Grievance Department / Ombudsma
Our Ombudsman helps patients by ensuring your concerns are reviewed in a timely manner and is handled by the appropriate personnel. They ensure your complaint is considered and addressed fairly. Grievances are typically acknowledged within 1-3 business days. You will receive a response after the grievance is reviewed. Certain complaints may require additional time due to complexity; you will be informed if this is the case.
Please be sure to include
- Your name and contact information
- Description of your concern
- Dates, locations or staff involved (if known)
Patient Rights
- You have the right to submit a grievance without fear of retaliation.
- You have the right to receive information about the grievance process and expected resolution.
- If your grievance involves your health record, your rights under HIPAA to access and amend your records apply.
For questions or help with the grievance process, contact:
Valley Oaks Health Ombudsman
