{"id":8845,"date":"2026-07-09T20:39:47","date_gmt":"2026-07-09T20:39:47","guid":{"rendered":"https:\/\/www.valleyoaks.org\/?page_id=8845"},"modified":"2026-07-10T13:52:45","modified_gmt":"2026-07-10T13:52:45","slug":"ombudsman-information","status":"publish","type":"page","link":"https:\/\/www.valleyoaks.org\/es\/ombudsman-information\/","title":{"rendered":"Informaci\u00f3n del Defensor del Pueblo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8845\" class=\"elementor elementor-8845\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3c97401 elementor-section-height-min-height elementor-section-items-bottom elementor-section-boxed elementor-section-height-default elementor-invisible\" data-id=\"3c97401\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-982057e\" data-id=\"982057e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ff730a elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5ff730a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Patient Grievance &amp;<br>Ombudsman Summary<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-382c9f8 elementor-section-items-stretch elementor-section-content-middle elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-invisible\" data-id=\"382c9f8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b6e898\" data-id=\"9b6e898\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bd01ec0 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"bd01ec0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-251231a\" data-id=\"251231a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9c43f8a elementor-widget__width-initial copy-main elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"9c43f8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A grievance is any concern, complaint or issue you have regarding:<\/p><ul><li>Care or treatment<\/li><li>Interactions with staff<\/li><li>Access to services or facilities<\/li><li>Privacy or Confidentiality of your personal health information<\/li><\/ul><p><strong>You may submit a grievance through any of these methods:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5001dd3 elementor-section-full_width button-box-grid elementor-section-height-default elementor-section-height-default\" data-id=\"5001dd3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-21930be download-box\" data-id=\"21930be\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8650d29 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit download-boxes elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8650d29\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">In Person<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-d1b85a9 download-box\" data-id=\"d1b85a9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e739284 elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit download-boxes elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"e739284\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">By Mail:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df9b4a elementor-widget__width-initial elementor-widget-mobile__width-inherit button-copy elementor-widget elementor-widget-text-editor\" data-id=\"4df9b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p2\">Send a letter to Grievance Department \/ Ombudsma<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb916ab elementor-widget elementor-widget-heading\" data-id=\"fb916ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/maps.app.goo.gl\/i9qTM4LjbDbtrY4S6\" target=\"_blank\" aria-label=\"Opens in new tab to Valley Oaks Health location\">415 N 26th Street Suite 305<br>\nLafayette IN 47904<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-e8e8d08 download-box\" data-id=\"e8e8d08\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d0dbfb elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit download-boxes elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3d0dbfb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">By Email:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afb5762 elementor-widget__width-initial elementor-widget-mobile__width-inherit button-copy elementor-widget elementor-widget-text-editor\" data-id=\"afb5762\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Email us at<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1965940 elementor-widget elementor-widget-heading\" data-id=\"1965940\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:customerservice@valleyoaks.org\" aria-label=\"Opens in new tab to contact Valley Oaks Health by email\">customerservice@<br>valleyoaks.org<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-ae5914b download-box\" data-id=\"ae5914b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57ee13e elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit download-boxes elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"57ee13e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">By Phone:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd71555 elementor-widget__width-initial elementor-widget-mobile__width-inherit button-copy elementor-widget elementor-widget-text-editor\" data-id=\"dd71555\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Call our Ombudsman at<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c0880 elementor-widget elementor-widget-heading\" data-id=\"11c0880\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:7654466538\" aria-label=\"Opens in new tab to contact Valley Oaks Health by phone\">765-446-6538<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae5938 elementor-widget__width-initial button-copy elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"0ae5938\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Our Ombudsman helps patients by ensuring your concerns are reviewed in a timely manner and is handled by the appropriate personnel. They ensure your complaint is considered and addressed fairly. Grievances are typically acknowledged within 1-3 business days. You will receive a response after the grievance is reviewed. Certain complaints may require additional time due to complexity; you will be informed if this is the case.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f2820c elementor-widget elementor-widget-heading\" data-id=\"8f2820c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Please be sure to include<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc51a72 elementor-widget__width-initial copy-main elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"dc51a72\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Your name and contact information<\/li><li>Description of your concern<\/li><li>Dates, locations or staff involved (if known)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fbdebe elementor-widget elementor-widget-heading\" data-id=\"1fbdebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Patient Rights<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9d3bba elementor-widget__width-initial copy-main elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"b9d3bba\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>You have the right to submit a grievance without fear of retaliation.<\/li><li>You have the right to receive information about the grievance process and expected resolution.<\/li><li>If your grievance involves your health record, your rights under HIPAA to access and amend your records apply.<\/li><\/ul><p>For questions or help with the grievance process, contact:<\/p><p><strong>Valley Oaks Health Ombudsman<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20e5e1c elementor-widget elementor-widget-heading\" data-id=\"20e5e1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"tel:7654466538\" aria-label=\"Opens in new tab to contact Valley Oaks Health by phone\">765-446-6538<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70b69b0 elementor-widget elementor-widget-heading\" data-id=\"70b69b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"mailto:customerservice@valleyoaks.org\" aria-label=\"Opens in new tab to contact Valley Oaks Health by email\">customerservice@valleyoaks.org<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Patient Grievance &amp;Ombudsman Summary A grievance is any concern, complaint or issue you have regarding: Care or treatment Interactions with staff Access to services or facilities Privacy or Confidentiality of your personal health information You may submit a grievance through any of these methods: In Person By Mail: Send a letter to Grievance Department \/&hellip; <a class=\"more-link\" href=\"https:\/\/www.valleyoaks.org\/es\/ombudsman-information\/\">Continue reading <span class=\"screen-reader-text\">Informaci\u00f3n del Defensor del Pueblo<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"kia_subtitle":"","footnotes":""},"categories":[],"tags":[],"folder":[67],"class_list":["post-8845","page","type-page","status-publish","hentry","entry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/pages\/8845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/comments?post=8845"}],"version-history":[{"count":28,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/pages\/8845\/revisions"}],"predecessor-version":[{"id":8882,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/pages\/8845\/revisions\/8882"}],"wp:attachment":[{"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/media?parent=8845"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/categories?post=8845"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/tags?post=8845"},{"taxonomy":"folder","embeddable":true,"href":"https:\/\/www.valleyoaks.org\/es\/wp-json\/wp\/v2\/folder?post=8845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}